Compliments or complaints – we value your feedback

Wallet Wizard is here to help.

If we’ve hit the mark, let us know so we can keep up the good work!

If you think we can do better, let us know how we can improve...


Talk to us first

Wallet Wizard strives to deliver the highest standard of customer service in order to provide an exceptional customer experience. We recognise that sometimes things can go wrong, so if you are not happy with any aspect of our service, please contact us directly and we will do our best to resolve your concern.

You can contact any team member on the details below.

Phone: 0800 480 430
Postal Address: Wallet Wizard, PO Box 83000, Johnsonville, Wellington 6440
Location: Level 15, 201 Kent Street,
Sydney, NSW, Australia 2000
Office hours: 9 am to 6 pm (NZST), Monday to Friday
Email: hello@walletwizard.co.nz
Media enquiries: media@walletwizard.co.nz

Also, speaking directly to a Customer Care Officer is a positive step towards resolving a complaint. If you have already spoken to a Wallet Wizard Team Member and your concern was not resolved, please get in touch with and ask to speak with a member of our Customer Care Team who will aim to resolve your query right away!

Our Complaint Process

We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.

Please send an email to customercare@walletwizard.co.nz and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.

When we receive your complaint, we will:

  •          acknowledge your complaint within 1-2 working days
  •          gather and evaluate information about your complaint
  •          respond to you within 20 working days

If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.

FSCL’s service does not cost you anything and they will help resolve the complaint.

You can contact FSCL by calling 0800 347 257, or by emailing complaints@fscl.org.nz, or through FSCL’s website (www.fscl.org.nz) or writing to: FSCL PO Box 5967 WELLINGTON 6011